{"id":13430,"date":"2026-05-22T20:27:37","date_gmt":"2026-05-22T20:27:37","guid":{"rendered":"https:\/\/comparateur-ia.io\/outils-ia\/glean\/"},"modified":"2026-05-22T20:27:37","modified_gmt":"2026-05-22T20:27:37","slug":"glean","status":"publish","type":"outil_ia","link":"https:\/\/comparateur-ia.io\/en\/outils-ia\/glean\/","title":{"rendered":"Glean"},"content":{"rendered":"\n\n

Glean is an __enterprise Work AI platform__ designed to give every employee instant access to organizational knowledge. Through __Glean Search__, the search engine indexes in real-time 100+ applications \u2014 Slack, Google Drive, Jira, Salesforce, Confluence, GitHub and many others \u2014 with strict respect for __access permissions__. __Glean Assistant__ offers a personalized AI copilot capable of answering questions, generating content and analyzing data from the company’s real context. __Glean Agents__ enables you to create and orchestrate autonomous agents to automate complex business workflows. Recognized by Gartner as an emerging leader in AI knowledge management, Glean is used by companies like Booking.com, Duolingo, Databricks and Pinterest. Its secure cloud architecture, SOC 2 certified, is designed for large organizations.<\/p>\n\n\n\n\n\n

What is Glean?<\/h2>\n\n\n\n\n\n

Glean is an enterprise Work AI platform that rests on three complementary pillars. Glean Search is an enterprise search engine that indexes in real-time 100+ SaaS applications while respecting each user’s access permissions. Glean Assistant is a personalized AI copilot, capable of answering complex questions by drawing from the organization’s real context. Glean Agents finally enables you to create, deploy and orchestrate autonomous agents to automate entire business processes. All of this rests on the Enterprise Graph, a knowledge model that maps relationships between people, projects, documents and communications across the organization.<\/p>\n\n\n\n\n\n

Main Features<\/h2>\n\n\n\n\n\n

The Glean Search engine uses a hybrid search approach \u2014 combining semantic vector search and keyword search \u2014 to find the most relevant documents among millions of files. It integrates a Personal Graph that accounts for each user’s individual context (team, current projects, frequent colleagues) to personalize results. Glean Assistant goes beyond simple search: it analyzes documents, answers natural language questions with precise citations, generates content and performs data analysis. Its Deep Research feature allows you to conduct in-depth research on a topic by crossing multiple internal sources. Glean Agents leverages a visual Agent Builder to create agents without code, an Agent Orchestration layer to chain them and an Agent Governance module to oversee their actions. The platform is accessible where teams work: in Slack, Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub and via a Chrome extension.<\/p>\n\n\n\n\n\n

Use Cases<\/h2>\n\n\n\n\n\n

Engineering teams use Glean to debug code, find similar PRs or quickly onboard onto a new project. Support teams use it to resolve tickets by instantly accessing the knowledge base. Sales teams find in seconds information about a client account scattered between the CRM, emails and meeting reports. HR teams automate new employee onboarding via dedicated agents. IT teams use Glean to manage internal support requests and reduce recurring tickets. Booking.com, Databricks, Duolingo, Webflow and Grammarly are among the organizations that have deployed Glean at scale.<\/p>\n\n\n\n\n\n

Advantages<\/h2>\n\n\n\n\n\n

According to a Forrester study commissioned by Glean, the platform saves up to 110 hours per user per year. Onboarding new employees is accelerated by 36 hours on average. Internal support requests (IT, HR) are reduced by 20% thanks to AI agents. Return on investment is achieved in less than six months. Beyond the numbers, the structural benefit is to transform scattered information silos into accessible, indexed and exploitable knowledge capital for every employee \u2014 without ever compromising data security.<\/p>\n\n\n\n\n\n

Pricing<\/h2>\n\n\n\n\n\n

Glean does not publish a public pricing grid. The price is established by quote by the sales team, based on organization size, applications to connect and level of support required. Market data indicates a starting rate of around $50\/user\/month, with a minimum annual contract around $60,000, generally for at least 100 users. Large organizations with complex deployments report contracts exceeding $200,000\/year. There is no free plan or self-serve trial. Access is only through a demonstration with the sales team.<\/p>\n\n\n\n\n\n

Conclusion<\/h2>\n\n\n\n\n\n

Glean is the most complete Work AI platform for large enterprises wanting to fully exploit their internal knowledge capital. Its combination of enterprise search, contextualized AI assistant and autonomous agents makes it a tool without equivalent in its category. The barrier to entry \u2014 both financial and in terms of sales process \u2014 reserves it for organizations with substantial budgets. For those, the documented ROI is solid and high adoption confirms the real value of the platform.<\/p>\n\n\n\n\n\n

Strengths<\/h2>\n\n\n\n\n\n